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Refund policy

Guaranteed after-sales service. We do everything we can to help you, make the best use of the products we sell.

Present on the Internet since 2009, LowcostMobile® aims to offer you a whole range of products in the field of telecoms.

  • All our products benefit from the legal guarantee of conformity and the legal guarantee against hidden defects: 12 months for second-hand products (unless otherwise specified), 24 months for new products

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Withdrawal period: & nbsp; You have a period of 30 calendar days from the day after the day of delivery, to request the withdrawal / return of your order. Visit our Return Center

From the day after the date of approval of your withdrawal / return request, you have a maximum period of 14 calendar days to return the product purchased (postponed to the next working day if the last day expires a Saturday, Sunday or public holiday). If this deadline is exceeded, the package will be refused and returned to the sender and the withdrawal request canceled.

The right of withdrawal allows you to test a product and return it if it does not suit you during the first 14 days of possession. However, please note that the product must be returned in its near-NEW condition, with all these accessories, repackage correctly as originally so that it does not suffer damage during transport. You must use a shipping carton to return the product, otherwise the risk of damage is great.

If you ask to retract beyond 14 days of possession and up to 30 calendar days after the day after receipt of the order, you must return the product in its NEW, unopened and unused condition. If the product is not returned NEW, unopened and unused, we may refuse your return or apply a refund hold.

Return shipping costs are your responsibility (except where we believe we are responsible), you can use the carrier of your choice at the return address provided in the email received with return instructions, or possibly use a Point Relais network such as MondialRelay with LA PRESSE DUFLOT, 59178 HASNON as a relay point, or the Pickup network via the franking system & nbsp; chronoshop2shop.fr with as a relay point La POSTE CARRE PRO, 59494 PETITE FORET, at the attention from SARL DI2M and mentioning the mobile number 06 24 21 08 28.

If we believe that the product is not returned in a suitable condition, we may withhold an amount from the refund to cover the reconditioning of the product. We ask that you use care and respect when returning a product. A product has a second life.

If we consider that the product has been damaged accidentally, due to deliberate damage or caused by external factors, a repair estimate may be offered to you & nbsp; or & nbsp; if the product is not repairable, the product will be returned to the sender without refund

The maximum refund period is 14 days from physical receipt of the item.

In the event of a package refused on delivery (and therefore return to the sender), you are liable for the return costs of the package invoiced by the carrier, which vary according to the characteristics of the package.

In the context of an order with Express delivery or 1 working day and in case of withdrawal, the initial shipping costs related to Express delivery or 1 working day are not refunded.

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